Privacy Policy

SCVLeads.com ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and lead generation system.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

A. Information You Provide Directly

When you apply for our lead generation services, we collect:

• Business name, owner name, contact information
• Phone number and email address
• Service type and industry
• Service area and locations
• Business history, current lead generation methods, and revenue information
• Ad spend capacity and budget information
• Lead data and customer information you provide for AI training
• Any other information you voluntarily provide

B. Information Collected Automatically

When you use our website or dashboard, we automatically collect:

• IP address and device information
• Browser type, operating system, and pages visited
• Clickstream data and interaction with our services
• Timestamp and duration of your visits
• Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from:

• Meta Platforms (Facebook/Instagram): Lead form data, ad campaign performance, audience insights
• Your CRM: Customer data you've authorized us to access (GoHighLevel or other platforms)
• SMS platforms: Message delivery and engagement data
• Payment processors: Transaction and billing information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Lead Generation & Campaign Management: Creating, optimizing, and managing Meta ad campaigns on your behalf
• Lead Delivery: Sending qualified leads directly to your CRM or system
• SMS Communication: Automated follow-up messages to leads (with consent)
• Real-Time Dashboard: Providing you access to campaign metrics, performance data, and analytics
• Team Integration: Integrating your sales team into the system for lead assignment and tracking
• Optimization & Machine Learning: Using performance data to improve ad targeting and lead quality
• Reporting & Analytics: Weekly and monthly performance reports, ROI analysis
• Customer Service: Responding to inquiries, troubleshooting, and support
• Legal Compliance: Fulfilling legal obligations, preventing fraud, and enforcing agreements
• Marketing & Communications: Sending newsletters, updates, and service announcements (you can opt out)

3. Lead Data Ownership & Control

A. You Own Your Leads

All leads generated through our campaigns are YOUR property. They go directly into your CRM or system. You have complete ownership and control over:

• All lead data and contact information
• Lead status, history, and follow-up records
• Export, backup, and archival of all data
• Deletion of leads at any time

B. Your Meta Business Manager Account

You maintain ownership and control of your Meta Business Manager account. We have administrative access only to manage campaigns on your behalf. You can revoke our access at any time without losing your data.

C. Data Portability

If you discontinue our services, you retain complete access to all leads, campaign data, audiences, and historical performance metrics. There is no lock-in period. You can export all data at any time.

4. Information Sharing & Disclosure

A. With Your Permission

We may share your information with:

• Your Sales Team: If you integrate team members into our system for lead management
• Your CRM Provider: To deliver leads and sync campaign data
• Payment Processors: For billing and subscription management
• Service Providers: Third parties who assist us (analytics, hosting, customer support)

B. Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our legal rights and safety.

C. Business Transitions

In the event of merger, acquisition, or bankruptcy, your information may be transferred. We will notify you of any change in ownership.

5. SMS Marketing & Communications

A. SMS Opt-In

When you apply for our services, you consent to receive transactional SMS messages (confirmations, updates, alerts). Marketing SMS requires your explicit opt-in.

B. Automated SMS to Leads

Our system sends automated SMS messages to leads on your behalf. These messages include:

• Lead qualification and follow-up
• Appointment confirmations
• Service reminders
• Opt-out instructions in every message

All SMS campaigns comply with TCPA (Telephone Consumer Protection Act) and include clear opt-out instructions.

C. Unsubscribe

Recipients can reply "STOP" to any SMS message to unsubscribe. You can manage SMS preferences in your dashboard.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your login preferences
• Analyze website traffic and user behavior
• Improve our services and user experience
• Track ad performance and conversions

You can control cookies through your browser settings. However, disabling cookies may limit functionality of our services.

7. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data in transit
• Secure password requirements and authentication
• Limited access to sensitive data (need-to-know basis)
• Regular security audits and monitoring
• Secure deletion of data upon request

No security system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

8. Your California Privacy Rights

A. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

• Know: What personal information we collect, use, and share
• Delete: Request deletion of your personal information (with limited exceptions)
• Opt-Out: Opt out of the "sale" or "sharing" of your personal information for targeted advertising
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a request, email us with "CCPA Request" in the subject line.

B. California Online Privacy Protection Act (CalOPPA)

We do not track do-not-track signals. However, you can opt out of targeted advertising by adjusting your browser or device settings.

C. Response Times

We will respond to verified CCPA requests within 45 days. We may request additional information to verify your identity.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information promptly.

10. Third-Party Links

Our website may contain links to third-party websites (Meta, GoHighLevel, payment processors, etc.). We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

11. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You can request data deletion at any time, subject to legal requirements.

12. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ from your country. By using our services, you consent to this transfer.

13. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or by posting an updated version on our website. Your continued use of our services indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

We will respond to all inquiries within 30 days.

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